Returns

Free Returns Within 30 Days

We want to be sure you’re 100% satisfied with your Bath Therapy product. If you have had a change of heart and would like to return some or all of the products you’ve purchased on BathTherapyCo.com, follow these easy steps below.

Bath Therapy offers free returns for items purchased on BathTherapyCo.com within the last 30 days for new, unused products in their original packaging.

  1. Submit a returns request using our online form below.
  2. A customer service representative will respond within 24 hours to ensure your purchase qualifies for a free return. If so, a prepaid return shipping label will be e-mailed to you.
  3. Print and affix the prepaid return shipping label to a box that includes the items you are returning, including a copy of your initial order receipt inside the box, and drop it off at any USPS Shipping Center. 
  4. Your card will be credited as soon as we receive the items back in our warehouse.

Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced. However, items damaged due to manufacturer's defect may be eligible for replacement. 

Note: Returns must be unused, in original packaging. Returns will be processed within five (5) business days upon receipt. Refunds will be issued in the original form of payment. Depending on your bank, it can take an additional three (3) business days for the credit to post to your account.               

For products purchased at an authorized Bath Therapy Dealer (not on BathTherapyCo.com)

    • Return / Exchange - Please return your goods to the authorized Bath Therapy retailer where the product was originally purchased. We cannot offer refunds for products not purchased directly through baththerapyco.com.
    • Defective Product - If you believe your product that you purchased from an authorized Bath Therapy dealer may be defective, please get in touch with us at hello@baththerapyco.com